58 Operation Excellence

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1. 58 E I Operation Excellence 110 Operation Management OPERATION EXCELLENCE IDR 4.300.000 Operation is the engine of most business. It is the heart and soul that grinds sometimes endlessly day after day to churn out products or to provide services. Operations come in many sizes. From the small size of twenty persons designing web to midsize of 300 employees processing operation to the large corporate manufacturing and service operation that involves multiple functions, crosses multiple regions, and requires tens of thousands of employees. Operation is the core of business. Within a small business or even large manufacturing environment, it is easy to witness an operation in action and understand how its people, process, and technology work together to serve customers. Regardless of the industry, focusing on operational excellence has produced staggering results. Became the best of the best, delivered double-digit improvements in quality, service, and costs; achieved high levels of customer satisfaction and loyalty. Having attended this program, the participants are expected to be able to: Operations excellence concept Value and competitive priority Quality and performance measurement Capacity management Queue concept Scheduling Lean operation Build a solid operational foundations Commit to pursuit of excellence Start the journey toward achieving that excellence Problems To Be Addressed Objectives . . . . . . . . . . . . Subjects Covered Who Should Attend Operasi adalah mesin semua bisnis. Operasi merupakan jantung dari proses dalam menghasilkan produk atau menyediakan jasa. Terdapat beragam ukuran operasi, mulai dari ukuran kecil berupa dua puluh orang yang mendesain web, ukuran menengah berupa 300 karyawan yang menjalan - kan proses opersi, hingga ke ukuran besar berupa operasi manufaktur atau penyediaan jasa korporasi yang melibatkan berbagai fungsi , melintasi berbagai wilayah, dan menggunakan puluhan ribu karyawan. Operasi adalah inti dari semua bisnis. Dalam operasi manapun, baik pada bisnis kecil maupun manufaktur besar, orang, proses dan teknologi bekerja bersama untuk melayani pelanggan. Dengan demikian, perusahaan yang memfokuskan pada keunggulan operasi, akan memperoleh keuntungan berupa: unggul dibanding pesaing, peningkatan kualitas produk/jasa,pe - layanan, dan biaya, maupun peningkatan kepuasan dan loyalitas pelanggan . Konsep Operations Excellence Value and competitive priority Pengukuran mutu dan kinerja Capacity management Konsep antrian Penjadwalan Lean operation Mampu membangun dasar operasi yang solid Berkomitmen untuk meraih keunggulan Memulai perjalanan untuk mencapai keunggulan Menjawab Masalah Apa Manfaat Apa Yang Anda Peroleh Setelah selesai mengikuti program ini, peserta diharapkan mampu: . . Apa Saja Yang Dibahas Siapa Yang Perlu Ikut Manajer, Supervisor, dan Staf yang bekerja pada semua aspek fungsi operasi Manager, Supervisors, and Staffs who work in all aspects of operation functions.

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  • 1 ppm-manajemen.ac.id
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